Résumé | Frankie Costa

July 2025 – Present Vancouver, WA

Completed The Modern Javascript Bootcamp, covering fundamentals, async programming, API integration, Node.js.
Built v1 of personal website from scratch using HTML/CSS/JS.
Created a personal Node.js weather app using weather.gov and publically available web APIs.
Built various browser-based applications and games to demonstrate knowledge of Javascript & full stack web development while completing The Odin Project.

September 2019 – July 2025 San Diego, CA / Remote

Led new collaborative products, Axure Cloud Documents & Whiteboards, from concept to public beta. Defined product strategy, ran user interviews, designed core UI components, managed product backlog and led weekly standup meetings. As a result, we launched a collaborative workspace that users cited as a viable replacement for their existing tools.
Overhauled internal tools and customer licensing portal to enable self-serve subscription management, laying the infrastructure foundation for Axure's full SaaS transition.
Redesigned the first-time experience for Axure RP, anchoring onboarding around the core 'aha' moment of publishing and sharing a first prototype. Then, partnered with Customer Success to automate trial outreach to users who had not hit key milestones, surfacing a new channel for direct customer insights.
Added key integrations with Figma, Jira, and Confluence to the organization's product suite. Authored project specifications, coordinated with delivery, wrote GTM content including blog posts and community articles, and monitored post-launch feedback to ensure integrations worked the way users actually worked.
Conducted user interviews and established user feedback loops that reduced new user time-to-value and resulted in faster feature response times and tighter alignment between product and support teams.
Shipped dozens of improvements for the organization's desktop (Axure RP) and web (Axure Cloud) apps supporting global product and UX design teams.

March 2019 – September 2019 San Diego, CA

Led 3 Agile teams delivering web-based estimating and claims solutions. Collaborated with design, engineering and business stakeholders to validate requirements, resolve workflow gaps and ship improvements that increased user satisfaction across the insurance and collision repair industry.
Partnered with a major insurance carrier to scope and launch an AI-powered automated estimating tool using machine learning image recognition to detect vehicle damage and auto-generate a preliminary estimate, reducing claims cycle time.
Achieved subject matter expert status and became go-to resource for estimating knowledge across the organization.

September 2017 – March 2019 San Diego, CA

Received the 2018 Annual MVP Award for impactful contributions to Auto Physical Damage Solutions division.
Managed product backlogs for 3 Agile teams responsible for the successful launch of Mitchell Cloud Estimating, a SaaS Auto Damage Appraisal solution. Achieved 3x YoY growth in adoption.
Launched the company's first Voice-of-the-Customer(VoC) program, enabling key product analytics and vital user data insight sharing.
Led internal alpha testing programs and partnered directly with insurance partners participating in User Acceptance Testing (UAT) to ensure smooth product rollouts and prevent post-launch issues.

August 2015 – September 2017 San Diego, CA

Led 1 agile development team delivering Mitchell Cloud Estimating.
Ran sprint planning, retrospectives, daily standups and backlog grooming meetings, adhering to the SAFe Agile Framework.
Authored quality user stories using the INVEST principle.
Collaborated with UX designers to conduct user discovery, ideation and iterate on interactive prototypes for feature enhancements.

November 2012 – August 2015 San Diego, CA

Managed customer satisfaction programs for auto repair networks across North America. Improved product adoption and engagement, resolved data and reporting issues.
Provided consultative support to collision repair centers and insurance carriers. Built relationships that deepened customer retention.

2007 – 2012 San Diego, CA

Graduated summa cum laude from the University Honors Program with a 3.85 GPA
Studied business in Spanish at Universidad del Desarrollo in Santiago, Chile (2011).